Mwasalat is committed to delivering safe, reliable, high-quality, secure, and environmentally responsible public transportation services, while protecting the health and wellbeing of our passengers, employees, contractors, the public, and the environment.

Quality, Health, Safety, Security, and Environment (QHSSE) are fundamental to how we operate and make decisions. Safety is a core value, not a priority that can change, and quality is integral to sustaining public trust and service excellence.

As Oman’s national public transport operator, Mwasalat commits to zero harm, legal compliance, and continuous improvement across all modes of transport and supporting activities.

Our Commitments

Mwasalat is committed to:

Quality Excellence

• Delivering safe, reliable, and customer-focused transport services
• Operating an effective Quality Management System aligned with ISO 9001
• Preventing defects, enhancing passenger satisfaction, and improving service performance

Health & Safety

• Providing a safe and healthy working environment for employees, contractors, passengers, and visitors
• Preventing work-related injuries, illnesses, incidents, and occupational diseases
• Embedding risk assessment, hazard control, and safe work practices into all activities
• Operating in accordance with ISO 45001 and applicable legal requirements

Operational Safety

• Ensuring the safe operation of buses, ferries, and transport infrastructure
• Maintaining vehicle and vessel seaworthiness through planned maintenance and inspections
• Employing competent, trained, and medically fit drivers and crew
• Implementing effective incident reporting, investigation, and learning systems
• Aligning operations with UITP, IMO, MIO, and national transport regulations

Security

• Protecting passengers, employees, assets, and infrastructure from security threats
• Managing operational, physical, and cyber security risks, including maritime cybersecurity
• Ensuring preparedness and coordination for emergencies and security incidents

Environmental Responsibility

• Protecting the environment and preventing pollution across all operations
• Reducing emissions, managing waste responsibly, and conserving energy and resources
• Supporting sustainable mobility through initiatives such as electric buses and biofuels
• Operating an Environmental Management System aligned with ISO 14001

Governance & Culture

Mwasalat commits to:

• Complying with all applicable Omani laws, regulations, and international standards
• Providing leadership, resources, and accountability to achieve QHSSE objectives
• Promoting consultation, participation, and engagement at all organizational levels
• Building a proactive QHSSE culture where everyone understands their responsibilities
• Reviewing objectives, performance, and policies regularly to drive continual improvement

Shared Responsibility

QHSSE is a shared responsibility.

Every employee, contractor, and partner is expected to act responsibly, follow approved procedures, report hazards and incidents, and contribute to safe, high-quality, and sustainable transport services.

This General QHSSE Policy provides an overarching framework under which all specific QHSSE policies, procedures, and standards are developed and implemented.